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Turn eCommerce demand into sustainable growth with a specialist eCommerce marketing agency

Effective eCommerce isn't about chasing the next sale at any cost.

It’s about creating an ecosystem where acquisition, conversion and retention reinforce each other; building awareness, earning trust and turning demand into sustainable revenue. At Connected, we bring media, customer behaviour and commercial thinking together to help e-commerce brands grow across the entire purchase journey. 

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Build demand, remove friction and create customers who come back

Effective eCommerce marketing is about more than driving traffic or generating a single sale. Growth comes from building demand and trust, creating a seamless path to purchase, and giving customers a reason to return. When every stage of the customer journey works together, eCommerce becomes an engine for stronger acquisition, retention and long-term revenue growth. 

EPIC month!! Well done team, we’re so happy with the results and couldn’t have done it without you.
Julie Georgiadis iL Tutto

The EOFY campaign that broke eCommerce rules - and the records!

See iL Tutto case study
iL Tutto nursery furniture in a modern baby room with nursing chair, cot and chest of drawers
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The opportunity for eCommerce marketing is growing, but so are your customers' expectations

82.6B

Australians spent $82.6 billion online in 2025, up 14% year on year.*

82%

82% of Australian households shopped online in 2025.*

70%

The average global e-commerce cart abandonment rate is 70.19%.*

Why eCommerce brands choose Connected Media Group

At Connected, our approach considers the complete customer journey, from the first time someone encounters your brand to the experience they have on your website, the moment they purchase and what brings them back again. 

That means we don’t rely solely on bottom-of-funnel activity to generate short-term sales. We build the awareness and trust that creates future demand, while ensuring your media, website experience and conversion journey work together to turn that demand into measurable commercial growth. 

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What to expect from Connected

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Build demand and trust

We build full-funnel eCommerce strategies that grow awareness and trust while driving performance. By reaching customers earlier and selecting channels for their role across the journey, we create demand beyond the bottom of the funnel.

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Turn consideration into conversion

We look beyond media performance to identify friction across the website and purchase journey. By connecting media with customer experience, we make the path from discovery to purchase as seamless as possible.

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Optimise for sustainable growth

We continually assess how audiences, creative and channels contribute to revenue, scaling what works and testing new opportunities. The goal is sustainable customer and revenue growth, not simply the next conversion.

Partner with us to transform your eCommerce marketing

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Frequently asked questions

eCommerce marketing is the strategy used to attract potential customers to an online store, convert them into buyers and encourage them to purchase again. It can include paid search, paid social, SEO, content, video, display, marketplaces and other digital channels, alongside conversion and retention strategies.
An eCommerce marketing agency helps online retailers grow by developing and managing strategies across the customer journey. At Connected, that means looking beyond individual advertising platforms to understand how brand awareness, customer acquisition, conversion and retention work together to drive sustainable commercial growth.
An eCommerce marketing strategy defines how a business will attract, convert and retain customers online. An effective strategy connects channels and customer touchpoints across the funnel, with investment and optimisation decisions tied to commercial objectives such as revenue, customer growth and profitability.
Customers don't always choose a product based on price alone. Brand familiarity, trust, perceived quality, value and confidence that a product meets their needs can all influence purchase decisions. Building awareness therefore supports more than reach. It can create the consideration and trust that make lower-funnel marketing more effective when customers are ready to buy.
Revenue and return on advertising spend can be important measures, but they shouldn't be viewed in isolation. Depending on the business objective, eCommerce performance can also be assessed through customer acquisition, conversion rate, average order value, repeat purchases, customer lifetime value, margin and indicators of growing brand demand. Connected focuses measurement on the metrics that indicate genuine business growth, rather than surface-level media results alone

Let's connect and make change happen

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